Terms & Conditions

Booking & deposit

New Year reservations require 100% advance payment of the confirmed booking total. Group reservations above 10 guests require 25% advance; New Year groups follow the New Year payment requirement. Private-deck and private-cruise bookings require 25% advance unless a higher amount is accepted in the written quotation. The final total, due date and any remaining balance are stated before payment. A reservation is confirmed only after availability, the accepted booking price and required payment are verified. After saving the form, use your private booking page for any required payment.

New Year, group & private-booking cancellations

For guest cancellation or no-show, New Year advance payments are non-refundable and group advances for bookings above 10 guests are non-refundable. New Year and group/private reservations commit vessel capacity, catering or an exclusive slot. Any additional cancellation charge, up to the confirmed booking total, must be expressly disclosed and accepted in the written quotation; no amount may be recovered twice. Regular individual bookings follow the selected package cancellation terms. These guest-cancellation rules do not remove refunds or remedies required by UAE law, including operator cancellation or failure to provide the agreed service. Agreed compensation remains subject to competent court or authority review. Changes require written approval.

Operational changes & refunds

Weather, maritime authority directions, safety restrictions, technical problems or operational requirements can affect routes, timings, entertainment and fireworks viewing positions. We will communicate material changes as soon as reasonably possible. If we cancel or cannot provide the agreed service, any alternative date or substitute service requires your agreement, and you may request the refund or remedy required by applicable UAE law. A customer is not automatically required to accept a voucher. Where a service is only partly supplied, an appropriate remedy will be assessed under applicable law.

Seating & boarding

Boarding and seating within the confirmed vessel, package and deck are first come, first served unless a specific seat or table is expressly confirmed in writing. A confirmed private deck or private cruise remains exclusive as described in the quotation. Peak-season and public-holiday traffic may cause delays. Follow your booking-specific reporting time and boarding instructions; please allow extra travel time. Routes and fireworks views are subject to authority and safety requirements.

Payment arrangements

New Year bookings require 100% payment in advance; groups above 10 guests require 25% advance. Available payment methods are shown on your private booking page after you accept the displayed package and booking terms (or a written quotation for custom bookings). Bank transfers require verification against the company account; card payments use the configured secure hosted payment provider. A transfer screenshot or a successful browser redirect is not verified payment. The team issues a receipt after verification. Any balance and deadline must be stated in the written confirmation. Do not pay an unverified recipient. Submitting this form is not a payment, seat guarantee or confirmation. A confirmation PDF is issued only after reservations verify payment and availability.

UAE law & consumer rights

These terms are governed by the applicable laws of the United Arab Emirates. Nothing in them removes mandatory consumer rights, liability that cannot lawfully be excluded, the right to complain to a competent consumer-protection authority, or the right to seek a remedy before a competent UAE court. Unlawful or unenforceable wording does not override the law. Keep your quotation, receipt and booking confirmation. No clause guarantees that a claim cannot be brought or that a court will enforce a cancellation charge.

Booking privacy notice

We use the name, contact details, nationality, guest counts, requested travel date, special requests and agreement record you provide to process your reservation, contact you and maintain the booking record. Relevant details may be shared with the selected cruise operator where necessary to deliver the service. Do not submit passport, payment-card or sensitive medical information in the request field. Agreement to booking terms is separate from marketing consent. Contact us to request access, correction or deletion, subject to applicable retention obligations.

Agreement shown before a request is submitted

I have read and agree to the Booking Terms & Conditions, including deposit, operational changes, payment and the Cancellation & Refund Policy (version 2026-10-22.4). New Year: 100% advance. Groups above 10 guests: 25% advance. New Year group bookings follow the New Year requirement. Applicable advances are non-refundable on guest cancellation or no-show, subject to UAE statutory rights. My reservation is confirmed only after availability and required payment are verified. Custom yacht or group quotations require my separate acceptance.

The agreement text, version, content digest and server acceptance time are retained with the booking request. Acceptance does not override mandatory law.

Questions, refunds & complaints

Contact OCEAN LEOPARD MARKETING MANAGEMENT through our reservations team. Include your booking reference, receipt and requested remedy.

+971 55 439 7575 · booking@dubaidhowcruisetrips.com